Privacy Policy

Your Privacy

Life Young Healthcare Limited ("we,” "our," or "us") is committed to protecting your privacy and complying with the requirements of the Personal Data (Privacy) Ordinance when collecting, using, and maintaining your personally identifiable information ("personal data").

Purposes for using your Personal Data

When you purchase our services or products, you automatically become a member of our community. We may collect your basic personal information for purposes that are categorized into mandatory and optional uses. If personal data is to be used for an mandatory purpose, the personal data will not be marked as “optional” in the Members Application Form, and you MUST provide your personal data to us if you want us to provide the service for which you are applying. If personal data is only to be used for a optional purpose, it is entirely up to you to decide whether you want to provide such information to us or not.

Approach

You are required to present your Hong Kong Identity Card for record purposes prior to any trial or purchase of our services or products. If you refuse to present such the I.D., we reserve the right to provide any services or products. Pursuant to Section 7AA of the Registration of Persons Ordinance, any person who, without lawful authority or reasonable reason, transfers his identity card to another person commits an offence.

Collection of Personal Identifiers

You may need to provide your identifiable information from time to time, including but not limited to your name, gender, age, identity card number, date of birth, phone number, email address, credit card details, and etc. Failure to provide such data may prevent us from providing appropriate services to you. If you are under 18, you must obtain consent from parents or guardians before disclosing any of your identifiable personal data to us.

Direct Marketing

After submitting your identifiable personal data, you may receive direct marketing phone calls, emails, or direct mails from us/our affiliates or business partners from time to time. If at any other point in time you do not wish us to use your personal data for use in direct marketing as described above, you may exercise your opt-out rights by notifying us at the following method. No fee will be charged for this arrangement.

1. you can click the unsubscribe link on the email, and you will be unsubscribed from the mail list immediately, or
2. mail to “Rm 08-09, 10/F, Mira Place Tower A, 132 Nathan Road, Tsim Sha Tsui, H.K.”
3. email us at [email protected]

Storage of Personal Data

Pursuant to our general policy, we will keep a record of all transactions with you in our course of business for a reasonable period of time for review and verification purposes.

Disclosure of Data

We usually share your personal data with or transfer such data to Life Young Healthcare Limited. And its member companies, subsidiaries, affiliates, or any companies in which they have an interest. Please refer to our Personal Data Collection Statement for details. If you do not want us to disclose your personal data to any third parties, please mail to “Rm 08-09, 10/F, Mira Place Tower A, 132 Nathan Road, Tsim Sha Tsui, H.K.” or email us at [email protected] and provide your name, membership number, and contact number.

Access to Personal Data

You can write to request access to your personal information to the company's customer service manager; the Company is based on the provisions of section 19 (1) of the Personal Data (Privacy) Ordinance, to reply to you in receipt of your requirements within 40 days. In accordance with the provisions of section 20 (3e), if you refuse the access request in writing, the Company reserves the right to refuse your access request. Under section 28, the Company may charge a reasonable fee for information access. However, if you make reasonable corrections to access personal data, the Company may be exempt from the relevant charges.

Correction of Personal Data

You shall send your request to correct your personal data in writing to our Customer Service Manager and provide the correct information. Pursuant to Section 23 of the Personal Data (Privacy) Ordinance, we will correct your personal date within 40 days upon request without charge.

• (1) The person to whom requests

  • (i) access to data or correction of data,
  • (ii) for general information regarding our policies and practices with respect to personal data,
  • (iii) about the kinds of personal data that we hold.
• (2) general questions and complaints should be sent to the below email：[email protected]

Security

All personal data provided by you will be appropriately stored in our customer service system and can only be accessed by authorized persons.

Sharing and Disclosure

Unless for the purpose of providing the services requested by you or under the following circumstances, we will not rent, sell, or share your personal data with other individuals or unrelated companies:

• i. We may share your personal data with our parent company, subsidiaries, and/or affiliated companies to fulfil the purposes stated in this privacy policy. Our parent company, subsidiaries, and affiliated companies will handle personal data in accordance with this privacy policy.
• ii. We may provide data to reliable partners who will process your personal data and maintain our databases in accordance with the provisions of a confidentiality agreement on our behalf or in conjunction with us.
• iii. We may provide data to financial institutions, payment or credit card companies, credit information or advisory service agencies, or collection agents, as necessary, to establish and support the payment process for the services you enjoy.
• iv. Due to business operations, we may process or store your personal data outside of Hong Kong; in such cases, we will protect your personal data in accordance with the provisions of the Personal Data (Privacy) Ordinance.
• v. We may need to respond to court subpoenas, court orders, or legal processes, or to establish or exercise our legal rights or defend against legal claims.
• vi. We believe it is necessary to share relevant information to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of this ordinance, or other legal regulations.

Enquiries

Should you have any questions regarding the Terms of Use, please feel free to contact us during office hours from Monday to Friday from 9:30 am to 6 pm at Email：[email protected] Phone: (852) 2523 8308 Postal: Rm 08-09, 10/F, Mira Place Tower A, 132 Nathan Road, Tsim Sha Tsui, H.K.

Personal Data Collection Statement (PICS)

As a customer of Life Young Healthcare Limited, you may be required to provide your personal data (“Personal Data”) to us before any trial or purchase of our services and/or products (“Services”). Incomplete or incorrect data may prevent us from providing or continuously providing the Services.
We will always keep your personal data confidential. Our policies and practices regarding collection, use, retention, disclosure, transfer, and confidentiality of and access to your personal data comply with the laws of Hong Kong and are stated in this Statement.
You agree that we may use and retain any personal data provided by you for the following purposes and any other purposes mutually agreed by you and us or required by law from time to time:

1. provision of Services;
2. promotion of any goods and/ or services related to the Services or any other goods and/or services by us, our agents, subsidiaries, or business partners;
3. handling of any interest in or in relation to the Services;
4. analysis, confirmation, and/or verification of your credit, payment, and/ or another status in respect of the provision of the Services;
5. handling of any payment instructions, direct debit payment, and/or credit payment requested by you;
6. day-to-day management of your account and/or collecting any account payable in respect of the Services; and

You also agree that for the above purposes, we may disclose and transfer (whether within or outside Hong Kong) the right to use, disclose, hold, handle, retain or transfer your personal data to our agents, contractors, and any telecommunication operators, any third party receiving organizations, any credit consultants, any security organizations, any credit providers, banks, financial institutions, any other persons under a duty of confidentiality to us, and any actual or proposed assignees of us.

In addition, pursuant to the agreement between you and us, we may disclose and transfer (whether within or outside Hong Kong) your personal data to Life Young Healthcare Limited. And its member companies, subsidiaries, affiliates, and any companies in which they have an interest, and may store the Personal Data in the database or databases (which may contain any other information collected by us or Life Young Healthcare Limited. and its member companies, subsidiaries, affiliates or any companies in which they have an interest) held by Life Young Healthcare Limited or us. And its member companies, subsidiaries, affiliates, and any companies in which they have an interest for the above purposes to promote any goods and/ or services of us and/or Life Young Healthcare Limited. And its member companies, subsidiaries, affiliates, and any companies in which they have an interest and to compare any other information provided by you to us and/ or Life Young Healthcare Limited. And its member companies, subsidiaries, affiliates, and any companies in which they have an interest for the above purposes. If you do not wish to receive any marketing materials of any goods and/ or services unrelated to the Services or do not wish us to disclose, transfer or use your personal data for the purposes described herein, please send your request together with your name, membership number and contact number in writing to the following address.

Pursuant to the Personal Data (Privacy) Ordinance, you shall have the right to:

1. confirm whether your data is being held by us;
2. access the data held by us within a reasonable period;
3. access the data reasonably held by us;
4. correct any incorrect personal data.

Pursuant to the Ordinance, we have the right to charge you a reasonable fee for accessing any personal data. If you wish to access or correct your personal data or acquire a copy of the data held by us, please send your request in writing to the following address:

Life Young Healthcare Limited
Email: [email protected] Phone: (852) 2523 8308
Rm 08-09, 10/F, Mira Place Tower A, 132 Nathan Road, Tsim Sha Tsui, H.K.